Rental Operations Supervisor

Rental Operations Supervisor

Are you a hands-on leader who thrives in a fast-paced, safety-driven environment? Finning is looking for a Rental Operations Supervisor to take charge of our Trench Shoring branch, where operational excellence meets customer-first service. In this pivotal role, you'll lead a high-performing team, drive financial and safety results, and ensure every customer interaction reflects the quality and reliability Finning is known for. If you're ready to make an impact and grow your leadership career, this is your opportunity to step up!

Job Description

• Lead and promote a safety-first culture across all branch operations, ensuring compliance with safety standards and training.
• Oversee daily branch activities including inside sales, rentals, and customer service to meet performance targets.
• Resolve customer issues related to billing, delivery, and product quality, ensuring high satisfaction and service alignment.
• Manage fleet utilization and rental performance to achieve monthly and annual financial goals.
• Conduct regular safety inspections and supervisor walk-throughs to maintain a safe work environment.
• Recruit, onboard, coach, and develop branch staff to foster a high-performance and growth-oriented culture.
• Monitor and manage branch budgets, evaluating sales and expenses against planned objectives.
• Ensure all employees maintain required safety certifications and training relevant to their roles.
• Collaborate with internal teams to ensure operational efficiency and alignment with company standards.
• Represent Finning professionally, maintaining strong relationships with internal and external stakeholders.

Qualifications:

• 3–5 years of experience in a related industry, with 1–3 years in a supervisory role.
• Strong leadership skills with a proven ability to coach, mentor, and develop teams.
• Demonstrated commitment to safety and ability to lead safety initiatives.
• Excellent customer service and communication skills, including technical conversations.
• Solid financial acumen with the ability to interpret and act on KPIs.
• Strong decision-making and problem-solving abilities in dynamic environments.
• Effective organizational, time management, and prioritization skills.
• Ability to manage change and adapt to evolving operational needs.
• Post-secondary or technical education considered an asset.

Note:

• This position is based out of our Edmonton TCRS location.
• Permanent, full-time role.
• Monday – Friday, 5x2 schedule.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.