Leadhand Countersales Partsperson - Fort Mckay

Leadhand - Journeyperson Countersales Partsperson

We are seeking a Leadhand - Journeyperson Countersales Partsperson to support our client at Fort McKay. As the Leadhand - Journeyperson Countersales Partsperson, you are responsible for leading a highly motivated team, delegating parts duties, handling a variety of parts sales duties including telephone and walk in parts sales orders as well as all facets of the parts ordering system.

Job Description:

• Delegating parts duties
• Parts orders and delivery
• Scheduling (Vacation Coverage and OT)
• NSC Management - Logbook and vehicle maintenance
• Weekly inventory usage reporting to customer
• Handling incoming telephone calls
• Internal field service and walk in customer parts sales orders
• Sourcing and ordering used parts
• Develop and maintain customer relationships
• Pulling customer and branch parts orders
• Processing parts credits
• Participate in parts related special projects and assignments
• Participate in call quality and performance initiatives as required

Other functions may include but are not limited to:

• NEP sourcing of CAT and non-CAT parts
• Procurement of non-CAT parts
• Managing backordered parts

Qualifications:

• Journeyman Parts Certification or Red Seal Journeyman Parts Certification required
• Forklift, reach truck and order picker experience and current certifications
• Shop parts experience and familiarity with all parts related CAT applications, Infor and M3 Mobility (RF gun) proficient
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
• Ability to deal with difficult situations and potentially unhappy customers
• Capable of working with minimal supervision
• Computer literacy with applicable software knowledge along with shop parts experience
• Experience with Lawson/SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, Ability to upload XML files and the MS Office Package will be considered assets

Note:

• This role is based at our Fort McKay facility and works a 7x7 continuous shift rotation
• WHMIS, TDG, and First Aid Certification will be required upon hire
• NOT a Fly-In / Fly-Out position
• Candidate selection will be in compliance with the Terms & Conditions of the current Collective Agreement
• Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.