Practice Support Associate - Remote Eligible

Practice Support Associate (PSA)

Finni Health is revolutionizing autism care through innovative technology. We're hiring a Practice Support Associate (PSA) who will play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations.

As a PSA, you'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You'll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly.

What You'll Do

1. Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
2. Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
3. Conduct regular audits (weekly and monthly) related to authorizations, documentation, and operational compliance.
4. Support the credentialing and contracting process by tracking form completion, verifying documents, and following up on missing items.
5. Collaborate with internal teams—RCM, Quality & Compliance, HR-Ops, and Product—to resolve outstanding issues and keep provider records current.
6. Maintain internal trackers and reports to ensure data accuracy and visibility.
7. Adapt and take on evolving responsibilities as Finni Health grows.

What We're Looking For

• You have 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
• You're highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
• You communicate clearly and professionally across channels like email, Slack, and Google Meet, fluency in English is a must.
• You're a self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
• Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.

Are you a detail-oriented operations professional who thrives in fast-paced environments and enjoys supporting others? Join us in supporting ABA providers!