Ops Flow Supervisor

Ops Flow Supervisor

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand's Nordic heritage. Our values – Commitment to care, Working Together, Simplicity and Courage – guide us in everything we do.

We are now looking for an Ops Flow Supervisor with a proactive, team player spirit to join our Operations Control Center (OCC) as an Ops Flow Supervisor. In this role, you are responsible for Finnair customer, transfer, and turnaround processes in cooperation with all parties involved. You will be supervising Finnair traffic plan on the day of operation in cost-effective manner, as well as reporting and continuously improving processes.

Main responsibilities:

• Prepares the production plan and enables execution of the production plan.
• Proactive decision making of all turnaround and flow management related areas to enable reliable and optimized production plan.
• Leads and monitors all processes regarding aircraft turnaround.
• Make sure that customer promise is fulfilled in cooperation with all relevant parties.
• Responsible for analyzing and providing daily performance, deviations and reporting them with development proposals.
• Take actively part in process improvement together with the team.

Key competencies and experience:

• Good understanding of service management processes and their relations to punctual operations.
• Proven track record of capabilities to lead people from all levels of organization.
• Excellent communication skills and capabilities to inspire, influence and motivate people.
• Ability to lead own work under high pressure in tight timeline.
• Good spoken and written skills in Finnish and English.
• Strong co-operation skills in a team and with various stakeholders.
• Extensive experience in airline operations or relevant ground handling background.
• Strong knowledge of airline's operational core processes and their relations.
• Punctual internal and external communication skills which reflect Finnair values.
• Capability to work with mobile IT tools and basic understanding of ERP (Emergency Response Plan).
• Flexibility with willingness and ability for shift work.

Working at Finnair:

We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.

We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi (sport, culture, wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs.

Want to join the team? Get on board! Please submit your application with your CV, cover letter and salary request as soon as possible, but no later than Friday, 31 October 2025. Please note that we do not process applications submitted via email.

For more information, please contact Ville Loimaranta (Head of Daily Operations) by phone on:

• Friday, 24 October between 12pm to 1pm (EEST)

Please note that the hiring process includes a pre-employment security clearance, a drug test and a pre-employment medical examination.

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.