Senior Manager, Global Operations & Support

Senior Manager, Global Operations & Support

Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We're making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting. Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.

The Global Operations & Support team at Findigs is responsible for ensuring our Operations teams across Underwriting, Pet Verification, Tagging, and Support deliver consistent, high-quality results at scale. We partner closely with Business Operations, Product, and customer-facing teams to continuously improve workflows, enhance team performance, and align execution with business goals.

The Role

We're looking for a motivated and detail-oriented Senior Manager, Global Operations & Support to drive and scale our global operations. In this role, you will own the strategy and execution of our operations, leading a team to deliver exceptional support. You'll manage daily operations across multiple functions, oversee other operational managers, and partner with Business Operations and Product to optimize workflows and evolve our product. A core responsibility will be driving hiring, staffing, and workforce planning with a focus on cost-efficient scaling. You will also be highly data-driven, using tools like Snowflake, Sigma, Excel, and emerging AI platforms to analyze performance, surface insights, and shape the future of our operations. You will report directly to the VP of Operations and collaborate closely with the Senior Manager of Business Operations and other senior leaders. This position requires bi-annual travel to India and the Philippines.

Where You Will Make An Impact:

• Provide executive oversight of offshore operations, ensuring cultural leadership, high-engagement atmosphere and alignment with U.S. strategy.
• Own day-to-day execution across Underwriting, Pet Verification, Tagging, and Support.
• Grow and manage U.S. operations, driving performance, growth, and integration with international teams.
• Lead, mentor, and hold operational managers accountable to business goals.
• Oversee staffing strategy, workforce planning, hiring, and cost efficiency.
• Partner with QA/Training to enhance onboarding, training, and quality controls.
• Collaborate with Business Ops and Product to streamline workflows and scale processes, as well as with finance on forecasting and cost planning. Drive Support excellence by monitoring KPIs and surfacing insights through BI, analytics, and AI tools.
• Represent Operations in leadership forums to ensure execution aligns with company strategy.
• Travel at least twice annually to regional offices to onboard, align, and connect in person.

We'd Love To Hear From You If You Have:

• 6+ years of experience in Operations or Business Operations, with proven success owning global/remote teams at scale.
• Experience managing multiple teams and managers across geographies.
• Strong proficiency in BI and Analytics tools with the ability to build reports, dashboards, and conduct detailed operational analyses.
• A data-driven approach, with a demonstrated ability to quickly learn and adopt new tools, particularly AI-driven platforms.
• Strong analytical skills and comfort owning KPIs, dashboards, and operational reporting.
• Demonstrated ability to manage staffing and hiring while balancing cost efficiency and quality.
• Proven ability to scale teams, build processes, and implement training programs.
• Excellent communication skills and ability to work cross-functionally.
• A self-starter mentality with a scrappy, resourceful approach to solving problems in fast-paced environments.
• Willingness and ability to travel internationally as needed.
• Familiarity with Salesforce, Zendesk, or other ticketing/support platforms.

Nice-To-Haves:

• Startup experience.
• Experience working closely with Product and Business Operations teams. Background in scaling operational teams in tech-enabled services or SaaS companies.

What We Offer:

• Location: We operate on a hybrid schedule (4x times in-office per week), with in-office days at our newly renovated NoHo office (when not traveling).
• Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
• Competitive Compensation: Competitive base salary + Pre-IPO equity.
• Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.
• Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.

$165,000 - $185,000 a year

Compensation disclosure as required by NYC Pay Transparency Law. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.

We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies.