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Technical Support Engineer
Develop subject matter expertise to enhance customer support for Finch's employment data API.
San Francisco Bay AreaSeattle
Mid-Level
$110,000 - 140,000 USD / year
1 month ago
✨ About The Role
- The Technical Support Engineer will guide customers through advanced technical troubleshooting with Finch's API or platform.
- Collaboration with engineering and product teams is necessary to identify root causes and resolve technical issues.
- The role involves contributing to the culture of scaling technical documentation and resources for better customer support.
- Enhancing testing best practices and improving self-resolution rates for customers will be key responsibilities.
- Developing subject matter expertise in the employment data API space is expected to keep Finch up-to-date with industry developments.
⚡ Requirements
- The ideal candidate will possess strong problem-solving skills and the ability to troubleshoot technical API issues effectively.
- Excellent communication skills are essential, particularly the ability to explain complex technical concepts to non-technical stakeholders.
- Experience working with APIs and backend technologies is crucial for success in this role.
- Familiarity with NodeJS, PostgreSQL, Redis, and AWS cloud services will be beneficial.
- Knowledge of various API authentication and authorization methods, preferably OAuth, is important.
Technical Support Engineer
San Francisco Bay AreaSeattle
$110,000 - 140,000 USD / year
Engineering
About Finch
Finch is the universal API for payroll and HR