Services Sales Engagement Manager

Services Sales Engagement Manager

The Services Sales Engagement Manager is a professional services pre-sales specialist who partners with account executives and delivery teams to create commercially and operationally sound Statements of Work (SOWs), delivery plans, and pricing for opportunities where Professional Services (PS) are being sold.

This role owns the SOW and services-commercial construct for deals, ensuring scope, effort, risk and pricing are correct and that deals are deliverable and profitable.

Crucially, this is a PS-focused engagement role — not a general sales or account ownership role. The Services Sales Engagement Manager does not own quota generation, ongoing account management, or traditional selling activities.

Responsibilities & Deliverables:

• Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager.
• Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.

• Build services pricing models and cost estimates that align with company margin targets and customer expectations.
• Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.

• Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs.
• Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards.
• Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.

• Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage.
• Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.

• Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting.
• Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.

• Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.
• Identify the right people and roles that need to support opportunities from the broader PS organization.
• Matrix management of pre-sales teams

Required Skills & Experience:

• Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred.
• Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects.
• Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.

• Strong commercial acumen: pricing models, margin management, ROI and TCO basics.
• Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale.
• Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.

• Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders.
• Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints.
• Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.

• Bachelor's degree in Business, Engineering, Computer Science or related field.
• Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.