Modern Apprentice - Pensions Support Assistant

Job Description

Proposed Interview Date: Week Commencing Monday 27 October 2025

Closing Date: Sunday 19 October 2025

Contract Type: Temporary until November 2027

Salary: FC4 £25,885.80 (50% pro-rated year 1; year 2 80% pro-rated)

Working Pattern: 36 Hours per week

Location: Fife House, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumé'. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement.

Job Details

An exciting opportunity to develop knowledge, skills and experience in an office environment working on the administration of the Local Government Pension Scheme. You will work, after training and under supervision, to provide support to the Council's pension team, including:

• Supporting the team in processing new starts, leavers, refunds and cash transfers
• Engaging with customers to obtain information to allow accurate updates of pension records
• Supporting the team in processing of mail and document management

Although you will be expected to complete the tasks, the Transaction Lead Officer will have direct responsibility for allocating and where required, prioritising the day-to-day work. You will be supported by Fife Council's Modern Apprentice team, towards completion of SCQF 5 (SVQ2) Business and Administration. They will also act as a link person between the apprentice, lead officer and qualification training provider.

The Person

Must possess a minimum of 3 National 4's to include English, Maths (and it would be an advantage to also have Admin & IT) OR equivalent Core Skills at SCQF Level 4. You should have an ability to interpret procedures. Ideally you should be capable of using IT applications and an interest in using Microsoft based applications and the ability to develop good communication skills. You will have the aptitude to develop key skills including accuracy, attention to detail, working in a team, customer service and organisational skills. A Modern Apprenticeship is a work-based training programme that leads to an industry approved qualification. As part of this post, the Apprentice must achieve milestone targets related to completion of SVQ 2 Business and Administration (SCQF Level 5) as agreed on an individual Training Plan. Failure to meet these targets may result in the termination of the apprenticeship post. Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
• Council Department information
• Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial
• Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk

As a progressive employer, we offer the opportunity to work in this role as a "blended working" arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required.

For further Information please contact: John Mackie - John.Mackie@fife.gov.uk

We are holding a Fife Council jobs fair on Wednesday 8th October from 10am - 2pm at the Glen Pavilion in Dunfermline. This is a great opportunity to meet face to face with Hiring Managers and learn more about the type of vacancies that are available and what it's like to work in local government. There will also be a chance to get support from our job clubs and employability teams who can offer help with our online application process. Please pop along on the day to find out more.