IT Store Support Technician

IT Store Support Technician

Provide technical support and maintain IT systems across grocery store operations, including point-of-sale (POS) systems, inventory management, back-office operations, and employee technology. Ensure minimal downtime to support seamless customer service and business operations. Responsible for supporting Fiesta Mart stores in Houston, Austin, and DFW areas.

This is a corporate position providing support to stores across the Dallas area.

Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned Or Required:

Point-of-Sale (POS) Systems

• Troubleshoot and maintain POS terminals, cash registers, and self-checkout systems
• Support barcode scanners, receipt printers, and payment processing equipment
• Resolve transaction and payment terminal issues
• Configure new registers and perform system updates
• Coordinate with POS vendor for escalated issues

Store Operations Technology

• Support electronic shelf labels and price management systems
• Maintain shelf tag system
• Support handheld scanning devices for inventory and price checks
• Troubleshoot weigh scales

Back Office & Administrative Systems

• Support inventory management system
• Maintain time clocks
• Support office computers, printers, and peripherals
• Troubleshoot email and communication systems

Network & Infrastructure

• Maintain store network connectivity (Wi-Fi, ethernet)
• Monitor security cameras and surveillance systems
• Support phone systems and intercoms
• Troubleshoot internet connectivity issues
• Manage network security and access controls

User Support

• Provide help desk support for store employees and management
• Create and manage user accounts and permissions
• Document and track support tickets
• Provide after-hours emergency support as needed
• Coordinate with other IT teams for escalated issues

Hardware Management

• Perform equipment setup, maintenance, and repairs
• Manage inventory of spare parts and equipment
• Coordinate with vendors for repairs and replacements
• Assist with new store openings or remodels
• Handle repair or disposal of non-functional equipment

Security & Compliance

• Ensure PCI compliance for payment systems
• Maintain data security and privacy standards
• Monitor and respond to security alerts
• Support loss prevention technology

Special Projects

• Assist with technology rollouts and upgrades
• Support integration of new systems
• Document processes and create user guides

Education and/or Experience

• High school diploma or equivalent required
• Associate's degree in IT, Computer Science, or related field preferred
• Technical certifications (CompTIA A+, Network+) a plus
• 2+ years of IT support experience
• Retail or grocery industry experience preferred
• Experience with POS systems strongly preferred
• Help desk or customer service experience

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.