View All Jobs 2594
Customer Support Representative - Remote Eligible
Advocate for customer needs to shape the product roadmap and enhance user experience.
Remote
Junior
1 week ago
Fieldguide
Automation & Collaboration Software for Audit & Advisory Firms
9 Similar Jobs at Fieldguide
✨ About The Role
- As a Customer Support Representative, you will provide world-class support to Fieldguide customers, maximizing their return on investment.
- Your role will involve responding quickly and accurately to client requests for assistance with a positive attitude.
- You will offer technical support, troubleshooting issues related to the Fieldguide platform via email, phone, or chat.
- Guiding customers through the features and functionalities of the platform will be a key part of enhancing their user experience.
- You will advocate for customers by communicating their needs to Fieldguide's internal teams and helping shape the product roadmap.
âš¡ Requirements
- The ideal candidate will have 1 to 3 years of customer support experience, preferably in an Enterprise Software as a Service (SaaS) environment.
- Strong communication and problem-solving skills are essential for effectively assisting customers with complex issues.
- A team player who is mission-first and values collaboration and trust within the team.
- Experience in a high-growth startup is preferred, demonstrating the ability to adapt and thrive in a dynamic environment.
- A proactive approach with a bias towards action, taking ownership of projects and seeing them through to completion.
About Fieldguide
Automation & Collaboration Software for Audit & Advisory Firms