Client Services Senior Manager

Client Services Manager

We've been helping clients plan and save for their futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals. We think generationally and look to the long term. And today, building on the security of private ownership and our clear sense of purpose, we're growing our business like never before.

Join us and you'll be part of the progress we're making. In our welcoming, caring culture, you'll work with all kinds of people to find new and better ways to help our clients. Your views will be valued and your professional goals will be supported. And you'll discover a positive, inclusive environment where you'll be free to be yourself.

The department of Client Support has responsibility of providing a seamless and scalable service & support model for both business of Intermediary and Institutional. Client Services has wide ranges of job responsibilities, such as account management for institutional existing mandates, business administration, change management, day-to-day servicing, crisis handling, account on/off boarding for institutional clients, and contribute global and local project as SME.

Our mission is to provide best in class services to our clients and support asset growth. Contribute on retaining current then to aim achieving JPY10 trillion by 2030.

This position plays a critical role of providing outstanding client services and solutions for clients to achieve our purpose (working together to build a better financial future) and key areas of activity include leading the development of client service strategies by co-working with stakeholders and helping the team Head for managing all aspects of team members.

Key responsibilities for this role are:

• Daily account monitoring for large institutional accounts.
• Handle day-to-day service requests and inquiries, translation and collaborating with various teams
• Manage change activities for clients, such as; on-/off boarding project, legal document updates, in-specie transition
• Administration tasks such as client invoice, cash management and report dispatch
• Participate global projects as SME
• Review and sign-off materials.
• Play a role of central point of contact in the case of happening risk event.
• Contribute to the development of junior staff to improve overall product knowledge and client service capabilities.
• Help the Head of Client Services via managing day to day responsibility of the team and all work-flow.

About you:

• Minimum of 5-8 years experience in asset management industry - understanding of the asset management industry and relevant knowledge such as regulation and market practice
• Solid business communication skills; verbal and written fluency in English required.
• Strong commitment to achieve and resolve the difficulties and deliver high quality client services
• Accuracy and attention to detail in all aspects of service delivery, documentation and reporting
• Team player with an ability to communicate effectively at all levels, with good rapport building skills
• An inquisitive mind, a love of solving problems and building solutions
• Ability to be flexible, follow tight deadlines, organize and prioritize work

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.