Manager, Social Media Technical Operations

Social Media Operations Manager

If you are looking for an opportunity to combine your technology, operations & IT skills with a passion for social media and marketing, we want to hear from you! This role, in the Wealth Marketing and Media Channels organization, is part of a client-obsessed team tasked with the ongoing strategy and operation of client-facing social media activities that drive business results. The social operations manager acts as tech-ops glue between our Social Media, Technology, and Customer Service teams. This person will be responsible for managing the configuration of our social profiles and marketing technology platform(s), vendor engagement for these platforms, and supporting the team's technology and operations to help evolve our social capabilities. In addition, this role will support the team to ensure compliance and regulatory requirements are anticipated and met.

The Expertise and Skills You Bring:

• 3 - 5 years of social marketing technology/operations support experience.
• Knowledge of existing and emerging social media platforms.
• Passion for owning outcomes, working across multiple teams and skillsets.
• An entrepreneurial approach highlighting a track record of driving efficiencies through optimization and process automation.
• Strong communication, interpersonal and presentation skills.
• The ability to develop and maintain technical documentation for internal processes and policies.
• Experience seeking innovative ways to help associates.
• A talent to thrive in a fast-paced environment and are easily adaptable to change.
• Desire to stay on top of industry trends in social marketing technology and provide well-informed recommendations to team members.
• Adept at explaining technical requirements in simple terms, both verbally and as part of presentations to Senior Leadership.
• Admin experience with Sprinklr (Social, Service, Marketing and/or Community) is a plus.
• Experience with Agile practices and Jira is a plus.
• Knowledge of Financial Service Industry and our offerings preferred.
• Experience with regulatory compliance is a plus.

The Social Operations Team is a critical role within the larger Social Media Team responsible for supporting customer service, analytics, technical, publishing, content, and creative teams responsible for executing social programs. The team is responsible for the technical and operational aspects of social media across Fidelity including maintaining marketing technology platforms and vendors, creating policies and procedures with legal and compliance teams, driving efficiencies through optimization and organization.