Manager, Risk Operations

SSMO Team Member

The SSMO Team within the Vendor Management Center of Excellence, is seeking a highly inquisitive, collaborative, inclusive individual who possesses a risk mindset to aid the team in serving as protectors of the firm, providing oversight over one of the Enterprise's tier 1 vendors.

The primary responsibility is to provide oversight of printing and mailing of financial communications (examples include checks, statements, tax forms and trade confirmations) by Broadridge Financial Services, ensuring they meet regulatory and contractual requirements. The oversight involves reviewing and collecting data to facilitate and provide analysis to assess dynamic risk and conditions. Last year Broadridge mailed xxx on behalf of the firm.

The secondary responsibilities, but often the most complicated, but exciting, are facilitating interactions between BFS and Fidelity's many internal business partners in support of research, risk mitigation, actions related to change requests and project implementation, while ensuring Fidelity's best interests are represented.

The Expertise and Skills You Bring

• Extensive Fidelity knowledge and proven experience interacting with all levels of an organization, including 3-5 years of client service, vendor management or operations support experience.
• Experience influencing outcomes based upon your ability to assess risk, build rapport, engage with stakeholders, deal with complex and sometimes difficult situations, while remaining steadfast in your position.
• A passion for operational excellence.
• Experience and preference for working closely and transparently within a team.
• Critical thinking, approaching work with an open mind and sense of creativity by challenging current practices and recommending improvements to mitigate risks and drive positive change.
• The ability to communicate complex concepts or situations in a clear and concise manner.
• You are organized and can manage multiple projects or activities simultaneously and deliver results in an ever-changing environment.
• Ability to shift attention and pace.
• You foster a positive outlook, value diverse perspectives, are naturally upbeat, demonstrate intellectual curiosity, initiative, and have passion for learning new skills and capabilities.
• Proficiency in Microsoft applications (Excel, Access, Word, Power Point).

The Team

The Strategic Supplier Management Operations (SSMO) team is an operations team within the Vendor Management Center of Excellence. The team provides oversight of the fulfillment printed communications, much of which is regulatory in nature. In 2024 Broadridge mailed nearly 160 million financial communication envelopes on behalf of the Fidelity Enterprise. The SSMO team is critical to the success of the firm and many business units in meeting regulatory deadlines, 365 days year. The team has the ability to engage at any time with Broadridge, Business Partners, technology teams which is particularly critical during times of contingency and mitigation.

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Category:

Risk

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.