Director, Medicare Sales And Service

Director, Medicare Advice & Planning Team

Fidelity Medicare Services is rapidly scaling, and we're seeking a dynamic leader to help shape the future of our Medicare Advice & Planning team. As Director, you'll lead a high-performing group of licensed Medicare Advisors, driving sales growth while fostering a culture of inclusion, collaboration, and continuous learning.

What You'll Bring

• Proven success in building diverse, high-performing teams with a growth mindset
• 5–7 years of sales leadership experience, ideally in a call center environment
• Deep knowledge of Medicare, compliance, and quality assurance
• Strong cross-functional collaboration skills
• Health insurance license (or willingness to obtain)
• Bachelor's degree or equivalent experience

Your Impact

• Inspire and develop a team of remote and hybrid associates to deliver exceptional customer experiences
• Champion a culture of curiosity, coaching, and continuous improvement
• Collaborate across Fidelity to advance business goals and elevate our brand
• Ensure operational excellence and regulatory compliance

The Team

You'll be part of a fast-growing, customer-obsessed organization focused on helping people make confident Medicare decisions. We value positive energy, inclusivity, and a shared commitment to innovation and service.

The base salary range for this position is $95,000-$154,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.