We are looking for a technically hands-on Chapter Leader to lead the FHB Production Support chapter in the Fidelity Health (FH) business within Workplace Investing (WI). This chapter is responsible for ensuring the stability, reliability, and scalability of the platform. The candidate must be able to engage deeply with engineering teams, participate in technical reviews, and champion software engineering practices. You will lead a team of engineers focused on incident management, root cause analysis, and continuous improvement. You will bring a curious and analytical mindset to research production tickets, identify patterns, and proactively strengthen platform stability. As we scale our platforms to support growth, your leadership will be critical in driving operational excellence and resilience.
You blend deep technology and delivery expertise along with industry knowledge with a passion for coaching, mentoring, and developing associates. You will collaborate closely with product, engineering, infrastructure, and support teams to ensure seamless service delivery and rapid issue resolution. You will mentor and coach your chapter members, fostering a culture of ownership, accountability, and technical depth. You are dedicated to helping them grow and develop in their knowledge area and ensure alignment on the "how" of the work they perform. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.
As a Chapter Leader in FHB Production Support, you will be at the forefront of ensuring platform reliability and customer trust. Our team builds outstanding product capabilities for Fidelity Health customers. We work in a collaborative, fast paced environment and are committed to advancing experience to the delight of our customers.
Bengaluru
11:00 am - 8:00pm