Dispatch Support Representative

Dispatch Support Representative

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status.

Essential Functions

• Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients
• Responsible for sorting and preparing all delivery paperwork
• Operate FIDELITONE routing software to effectively communicate with drivers
• Works with and assists drivers and customers to problem solve and provide excellent customer service
• Effectively communicates incidents/accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client
• Other duties as assigned

Required Skills

• Ability to operate FIDELITONE routing software to effectively communicate with drivers
• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators
• Ability to interact with internal/external customers
• Ability to communicate effectively across all levels of management, peers, and clients
• Excellent problem-solving, task prioritization, follow-up, and customer service skills required
• Intermediate computer proficiency in Excel and Word

Required Experience

• High school diploma or equivalent
• 0-2 years dispatch, call center or logistics/supply chain experience

About Fidelitone

FIDELITONE helps clients earn their customers' loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients' business performance and profitability. Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.

Our Hiring Process

Stage 1: Applied

Stage 2: Review

Stage 3: Interview

Stage 4: Hired

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