Office Services Assistant , Messenger

Office Support Assistant, Messenger

Job Profile Name: Office Services Assistant II (Country Offices Only)

Reports to: Manager, People and Culture

Position Summary

The Office Support Assistant is responsible for ensuring the smooth functioning of daily office operations by providing administrative, logistical, and hospitality support to staff and visitors. The role includes handling mail, courier, and freight services; receiving guests and deliveries; and maintaining an orderly and clean office environment. The position also supports the organization of meetings, workshops, and other office events by arranging logistics, refreshments, and basic supplies. In addition, the Office Support Assistant assists with photocopying, document handling, and responding to routine requests from staff to facilitate efficiency across the office. The role requires reliability, attention to detail, and a service-oriented approach, as well as flexibility to perform a variety of support tasks as needed. Work is carried out under close supervision, following established procedures and guidelines, with frequent feedback and direction from the supervisor.

Key Responsibilities

• Manage incoming and outgoing mail, courier, and freight services (domestic and international).
• Receive and assist visitors, external guests, and deliveries.
• Provide photocopying, document handling, and general office support.
• Maintain a clean and orderly office environment, including daily cleaning support (morning and evening).
• Support internal meetings and workshops (logistics, refreshments, setup).
• Serve tea and coffee to staff as instructed.
• Maintain supply and sign-up logs as required.
• Provide ad-hoc support to staff based on operational needs.
• Perform other duties as assigned.

Problem-Solving & Impact

• Handles routine tasks with established procedures and limited impact.
• Refers non-standard issues to supervisor for guidance.
• Errors are easily detectable and cause only minor disruption or expense.

Supervision

• Works under close supervision with detailed instructions and frequent monitoring.
• Interacts primarily within the immediate team to exchange basic information.

Qualifications

Education:

• Higher Secondary School Certificate/GED Diploma or equivalent international qualification.

Experience:

• 4–5 years of experience in office support or administration.
• Familiarity with office procedures, standards, and equipment.
• Ability to read, write, and speak English; fluency in the local language required.

Physical Demands

• Work is performed in a typical office setting.
• Ability to sit, stand, and move for extended periods.
• Ability to lift or move up to 5 lbs.

Equal Opportunity

The above statements are intended to describe the general nature and level of work and are subject to modification. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

FHI 360 is an equal opportunity and affirmative action employer. FHI 360 is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.

FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.