IT Support Specialist

IT Support Technician

Founded in 1963 by Don Fessler & George Bowman, Fessler & Bowman, Inc. has grown from a residential flatwork & basement wall contractor to a top 100 Commercial Concrete Contractor recognized across the nation. Keeping customer satisfaction as our fundamental core value has allowed Fessler & Bowman, Inc. to prosper for nearly six decades.

Our Culture & Philosophy

Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers.

• Open & Constructive
• Take Pride in Our Product
• Relentless Commitment
• Care About Our Customers
• Team Success

The IT Support Technician will serve as an integral part of the IT Department acting as the first point of contact for Tier I IT support. This role will utilize a team approach in completing tasks while also using autonomy to drive role-specific tasks to the finish line. The IT Support Technician will focus abilities on excellent service, goal completion, and promoting optimal user experiences both internally and externally. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position.

• Addressing IT issues utilizing internal ticketing system including categorizing incoming tickets and executing all Tier I support requests within 24 hours.
• Management of distribution lists, phones and emails across all locations, platforms, and directories.
• Attend and actively participate in departmental meetings to help prioritize workload and projects.
• Detect common issues and identify solutions through documentation and reporting.
• Prioritizing and executing tasks independently with guidance from IT Manager as needed.

Essential Duties & Responsibilities:

• Complete assigned tasks in a timely manner, and document progress for team awareness.
• Be vigilant and analytical in suggesting improvements for internal systems and procedures.
• Determine the best solution based on the issue and details provided by Team Members.
• Walk the Team Member through the problem-solving process.
• Direct unresolved issues to the next level of IT support when necessary.
• Execute routine fixes referencing company resources for consistency.
• Ensure tickets are addressed within 24 hours and either resolved or escalated within 48 hours. Ensure streamlined communication regarding the ticket with both the Team Member and IT Team as needed.
• Express professionalism and courtesy when addressing Team Members and any external vendors.
• Communicating and upholding the Company's commitment to Integrity and Code of Ethics, as well as ensuring the same for the entire team.
• Other relevant tasks as assigned.

Education, Experience & Qualifications:

• Associate's degree in a related field preferred.
• 2+ years of related experience preferred.
• Knowledge of Windows OS(10/11/Server), iOS, Android OS, and Office Suite.
• Networking/Technological Certifications a plus (MS, A+, Network+, etc.) preferred.
• Excellent analytical, logical thinking, attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• Thorough understanding of standard information technology procedures and practices.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware.
• Willingness to learn new systems and skills.
• Ability to work in fast paced environment with changing priorities.

Travel: Travel is not required for this position.

Work Environment: As an IT Support Technician, you will be subject to an office work environment. The employee must be comfortable sitting for an extended period.

Benefits: Fessler & Bowman is proud to provide eligible Team Members with the following benefits:

• Medical, dental and vision insurance
• 401k with company contributions
• Paid Holidays and Paid Time Off

Recruitment Process: The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test.

Fessler & Bowman is an Equal Opportunity Employer