IT Support Engineer

IT Support Engineer

Ferryhopper is an equal-opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company!

The Company

Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 180 ferry companies across 35 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.

The Role

As an IT Support Engineer, you will provide the business with IT systems, services, and support required to ensure seamless operations. You will act as a key player in helping internal users troubleshoot issues, maintain compliance, and ensure that IT processes align with the company's needs and policies. If you're a problem-solver with a strong technical background, we want to hear from you!

Responsibilities

• IT Helpdesk 1st level support to end users, handling IT tickets for IT requests and incidents, related to hardware, software and IT services.
• System Administrator - 1st level support, undertaking the installation, setup, and configuration of new end-user equipment and accounts (e.g., laptops).
• IT Process Compliance Officer - Ensure all IT processes meet internal compliance requirements.
• Undertaking both internal and external team's projects initiatives and assignments.
• Assisting with Procurement policies and procedures.
• Testing and recording all the new IT changes regarding the laptop configuration (e.g., Security policies, Laptop Setup, Automations, etc.)
• IT Automation Engineer - Assist in identifying and implementing IT automation opportunities.
• Flexible & capable of effectively supporting business users remotely