People & Operations Associate

People & Operations Associate

FERMÀT is the AI native commerce platform that optimizes shopping experiences, leading to best-in-class shopper engagement and conversion. We help brands transform clicks into conversions with dynamic, personalized shopping experiences—built and optimized in minutes.

Backed by VMG, Bain Capital Ventures, Greylock, QED, and named The Information's #1 commerce startup, we're a 70+ person team based in SF, Austin, NYC, and Bangalore. As a fast-growing Series B company, we're building the infrastructure for the future of online retail—and we're just getting started.

We're hiring a People & Operations Associate to ensure our Bangalore office runs smoothly and provides a great workplace experience for our growing team. This is a full-time, on-site role where you'll take ownership of office operations, vendor management, onboarding/off-boarding logistics, and cultural initiatives that make the office an engaging, productive space.

This role is primarily focused on office management and workplace experience, with a secondary focus on HR operations and employee engagement. You'll be the go-to person for our Bangalore office, helping to create a consistent, welcoming, and compliant workplace.

You'll report to the People Operations Manager (based in New York) and serve as the on-the-ground point of contact for the Bangalore team, with opportunities to collaborate on global People initiatives as needed.

Responsibilities

• Workplace Operations: Oversee day-to-day office management, including lunch delivery, snacks, supplies, and vendor relationships, ensuring the office is organized and functional.

• Onboarding & Offboarding: Support the employee lifecycle by preparing documentation, coordinating laptop and asset distribution, and ensuring smooth Day 1 and exit processes.

• Compliance & Training: Coordinate mandatory trainings (such as POSH) and maintain accurate employee records to meet legal and compliance requirements.

• Employee Experience & Culture: Plan and host local team events and activities that foster connection, encourage in-office presence, and strengthen company culture.

• Candidate & Visitor Experience: Welcome and host onsite candidates and visitors, creating a professional and positive first impression.

• Ad Hoc Projects: Partner with the People Operations Manager on special projects and initiatives related to engagement, learning, and workplace improvements.

Requirements

• 2+ years of experience in office management, HR operations, administration, or a similar role.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Tech-savvy and detail-oriented, with working knowledge of tools like Google Workspace, Slack, and HR systems (or quick to learn).

• Reliable and proactive — takes initiative, asks thoughtful questions, and follows through without reminders.

• Approachable and people-focused, with excellent interpersonal skills.

• Flexible and on-site — based in Bangalore with regular office presence (at least 2 days/week, with potential for more as the office grows).

Benefits

• Competitive salary + equity package

• Comprehensive health, dental, and vision insurance for you and all your dependents.

• Retirement benefits:

  • US: 401(k) plan with 4% matching

  • India: Provident Fund with 12% matching

• 4 months of paid parental leave

• Unlimited PTO policy (with minimum 5 days PTO / quarter!)