Sales Support Representative - Builder

Sales Support Representatives

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday- Friday 8 am - 5 pm plus 1 Saturday 6 weeks

Pay: starts at $25.00 or higher based on experience

Responsibilities

• Partner closely with sales associates to determine the best product solutions for customer needs.
• Deliver accurate and timely customer service through quotes, order entry, and account updates.
• Serve as a primary point of contact for customer questions, concerns, and service follow-up.
• Coordinate deliveries, installations, and jobsite logistics with internal teams.
• Maintain accurate customer records in CRM systems and ensure all updates, credits, and order changes are processed correctly.
• Manage high-volume phone and email interactions while balancing multiple tasks in a fast-paced environment.
• Act as a liaison between builders, outside sales, operations, and internal partners to ensure seamless customer experiences.
• Participate in ongoing Product Knowledge training to build technical expertise and support sales efforts confidently.

Qualifications

• Bachelor's degree preferred, or equivalent experience.
• 3-5 years of sales and/or customer service experience is preferred. Project Management experience is a plus.
• Experience in residential building, construction, plumbing, HVAC, or related trades is a plus.

• Strong written and verbal communication skills.
• Proven ability to demonstrate excellence in time management, independent problem-solving, handling multiple priorities simultaneously, and professionally de-escalating customer concerns.
• Proficiency with Microsoft Office (Word, Excel, Outlook); Salesforce and DispatchTrack experience is a plus.
• Demonstrated ability to thrive in a fast-paced, dynamic environment while maintaining a customer-first mindset.
• Ability to quickly learn new products, systems, and processes.
• Strong relationship-building skills and an aptitude for identifying sales opportunities.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $18.71 - $31.41

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.