Manager - HVAC Technical Service Advisors

Manager - Hvac Technical Service Advisors

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Manager - HVAC Technical Service Advisors is responsible for overseeing and managing the HVAC Technical Service Advisors team. This includes ensuring compliance with safety standards, managing customer relationships, and ensuring we are meeting company and industry standards. The manager will lead a team of associates, provide training and support, and drive customer satisfaction through timely and effective service delivery.

Responsibilities:

• Lead, train, and manage a team of associates, ensuring they provide exceptional service to customers.
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities for team members.
• Ensure adherence to company policies, safety standards, and industry regulations.
• Act as the primary point of contact for customers regarding service inquiries, technical issues, and project updates.
• Address customer concerns and resolve complaints in a timely and professional manner.
• Act as a "working manager" by being assisting with service calls to support the volume received by the Technical Service Advisors.
• Oversee the daily operations of HVAC service calls, ensuring that all scheduled work is completed within budget and timeline.
• Provide technical guidance and troubleshooting support for technicians during complex HVAC service issues.
• Ensure efficient use of resources and materials to minimize costs while maintaining high service standards.
• Ensure that all field service operations comply with local, state, and federal regulations, as well as industry standards.
• Identify opportunities for process improvements in the field service.

Qualifications:

• 5+ years experience as an HVAC Field Service Representative/Technical Service Advisor
• EPA certified
• Possess a proven ability to diagnose and resolve HVAC issues, including application, installation and service of electrical, mechanical and refrigeration problems.
• Ability to explain technical information clearly and concisely, both verbally and in writing.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $8,141.67 - $13,675.00

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.