Credit Services Specialist - Remote Eligible

Credit Services Specialist

Ferguson is currently seeking the right individual to fill an immediate need for a Credit Services Specialist. This role is approved to be fully remote and can be based anywhere in the United States.

Responsibilities

Responsible for managing a high volume of emails and inbound calls with expectations of taking around 50 calls per standard shift

Data Entry

Work on simple, non-sensitive credit accounts, following guidelines established for the organization

Specific responsibilities include receipt of customer payments, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status

Helps customers with questions/problems on their account

Perform routine clerical support for functional groups performing simple calculations, and maintaining records and files following standard procedures with all work certified or checked by direct supervisor

Approves order ticket releases for credit accounts on restriction

May update and summarize receivables

Notifies/resolves uncollected COD's and processes/resolves NSF checks

Research/resolve credit card charge backs

Processes payments for open customer accounts

Identify the needs of customers and resolve issues

All applicants must be highly detail oriented and have outstanding interpersonal skills

Qualifications

Credit experience of 1 - 3 years

Ability to work 8am – 5pm PST (Pacific Standard Time)

Call center experience is a plus

Ability to organize and prioritize work

Effectively communicate verbally and in writing

Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)

Ability to adjust work schedule in accordance with job objectives

Must have strong and accurate data entry skills

Perform basic math functions

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Ability to react well in a fast-paced environment

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

$19.62 - $27.45

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.