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Customer Service Representative

Respond promptly to customer inquiries to enhance overall satisfaction and loyalty
Sterling Heights, Michigan, United States
Entry Level
$17 – 19 USD / hour
yesterday
Fellers

Fellers

A leading supplier of vinyl wrap materials and tools for vehicle wrap professionals.

Customer Service Representative

The Customer Service Representative is responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets.

What You'll Do

  1. Maintaining departmental service level targets
  2. Responding to customer inquiries
  3. Processing orders
  4. Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
  5. Have basic product knowledge
  6. Keep accurate records of customer interactions, transactions and complaints
  7. Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
  8. Additional duties as assigned

Qualifications

  • Minimum 1 year experience in a Call Center Customer Service role
  • Strong customer service and active listening skills
  • Excellent communication skills
  • Ability to prioritize work and manage time effectively
  • Basic computer skills
  • High school diploma
  • A passion for customer advocacy
  • Proficient with Microsoft Office Suite
  • Bilingual Spanish

Preferred Qualifications

  • Bilingual (Spanish/English) is strongly preferred.

The pay range for this role is: 17.00 - 19.00 USD per hour (Michigan)

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Customer Service Representative
Sterling Heights, Michigan, United States
$17 – 19 USD / hour
Support
About Fellers
A leading supplier of vinyl wrap materials and tools for vehicle wrap professionals.