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Customer Service Representative
Respond promptly to customer inquiries to enhance overall satisfaction and loyalty
Sterling Heights, Michigan, United States
Entry Level
$17
– 19
USD / hour
3 weeks ago
Fellers
A leading supplier of vinyl wrap materials and tools for vehicle wrap professionals.
1 Similar Job at Fellers
Customer Service Representative
The Customer Service Representative is responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets.
What You'll Do
- Maintaining departmental service level targets
- Responding to customer inquiries
- Processing orders
- Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
- Have basic product knowledge
- Keep accurate records of customer interactions, transactions and complaints
- Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
- Additional duties as assigned
Qualifications
- Minimum 1 year experience in a Call Center Customer Service role
- Strong customer service and active listening skills
- Excellent communication skills
- Ability to prioritize work and manage time effectively
- Basic computer skills
- High school diploma
- A passion for customer advocacy
- Proficient with Microsoft Office Suite
- Bilingual Spanish
Preferred Qualifications
- Bilingual (Spanish/English) is strongly preferred.
The pay range for this role is: 17.00 - 19.00 USD per hour (Michigan)
Customer Service Representative
Sterling Heights, Michigan, United States
$17
– 19
USD / hour
Support
About Fellers
A leading supplier of vinyl wrap materials and tools for vehicle wrap professionals.