Customer Support Specialist

Customer Support Specialist

Ready to elevate the creativity of our brands? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do. We're empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover Extraordinary Every Day. The role designed for you.

To strengthen our team, we are looking for a Customer Support Specialist (m/f/d) in a permanent position based in our modern and bright German headquarter in Oberhaching, with good public transport connections. In this role, you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients. In particular:

• You will handle order acceptance and customer inquiries
• You will provide telephone support and advice to customers
• You will be in charge of price calculations, preparation of offers and invoices
• You will coordinate with the Italian factories regarding delivery modalities
• You will follow up on inquiries and maintain customer data in CRM
• You will perform administrative tasks

The attitudes and skills we're looking for:

• You have previous experience in internal sales roles or telephone customer service
• You have a good knowledge of MS Office, SAP and CRM
• You are reliable, flexible, and great with people
• You have a strong customer orientation
• You are resilient and goal oriented, you have strong analytical and problem-solving skills
• You are fluent in German and English (written and spoken)
• If you have experience in the paper, printing or advertising industry it will be considered an advantage

What you can expect from our selection process: Interviews with the Customer Care Manager and HR.

Based in Germany, Oberhaching.

Ready to start your new exciting journey with us? Come Discover Extraordinary Every Day.