Supv - operations

Job Title

Lead employees to ensure customer satisfaction by moving all shipments on time and damage free

Essential Functions

Lead, manage, educate and develop company employees focusing on retention and growth

Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement

Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need. Provide feedback and follow-up with all impacted employees.

Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free

Communicate job assignments coordinating with all employees ensuring direction is clear and concise

Monitor service freight and ensure cut time compliance

Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards

Assist customers with rate quotes, claim information and setting appointments

Monitor actual performance data and gather information for reporting

Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met

Identify freight moving at incorrect weight and classification

Ensure all OS&D is identified and processed properly

Perform administrative functions as required

Comply with all applicable laws/regulations, as well as company policies/procedures

Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Qualifications

Must possess high school diploma or equivalent

Must be able to travel as needed

Good written, verbal and interpersonal communication skills

Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred

Able to work independently and as part of a team

Multi-tasked oriented and possess good organizational skills

Knowledge of Microsoft Office and Internet

Working Conditions

Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Hours may vary due to operational need

Frequent contact with service center personnel; fast-paced, deadline oriented

Preferred Qualifications

Pay Transparency

Pay

Additional Details

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.