Strategic Customer Support Specialist

Revenue Business Partner Specialist

We have an exciting opportunity for you to join our team as a Revenue Business Partner Specialist. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Support actively and interact on frequent basis with our most strategic and key customers to provide them with white-glove service in relationship to their invoicing and billing.
• Perform RCA on Invoicing and Billing structural issues and implement corrective actions in order to avoid them.
• Review and validate financial related terms & conditions.
• Provide support to Key strategic customers onboarding to guarantee smooth financial start.
• Support Bad Debt reduction performance.

What do you bring with you:

• You are familiarized with analytics and you have a very good level using excel/databases.
• You are familiar with managing projects, identifying dependencies, owners and adhering to deadlines.
• You like to deep dive into technical aspects to identify root cause of incidences and think out of the box to provide solutions.
• You are customer oriented and strive to provide the best customer experience and connect with customers to understand their needs.

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.