Sgc016: Ops Coord Air

Air Operation Coordinator

To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.

Principle Duties, And Responsibilities

• Execute air freight shipments.
• Receive and set up shipment booking from customers.
• Liaise with internal air pricing for space booking.
• Liaise with internal gateway team on consolidation.
• Coordinate air exports shipment with appointed Airport CFS vendor.
• Execute air exports documentation.
• Monitor and ensure all shipments are uplifted.
• Daily communication with the customers by email and telephone.
• Coordinate with internal Air Pricing/Sales/Overseas to execute the shipment as per SOP's requirements/Adhoc quote.
• Coordinate space booking with Internal Air Pricing/Gateway team/Carrier, Consolidation planning, ULD building arrangement.
• Create initial bookings/shipment job in system.
• Perform invoicing/accrual on shipments handled.
• Arrange for shipment pick up with Airport CFS vendor.
• Declare Outward Permit Declarations.
• Sending out pre alert to customer & overseas offices.
• Checking and monitoring shipment uplift.
• Verify/create Payable Transactions on vendor local service provided.
• Response to query from client/overseas offices.
• In-depth knowledge of the FedEx Logistics operations system.
• Update Freightos/Briefcase Pricing with latest costs and sell rates
• Support sales with bids, quotes and follow up on proposals timely.
• Maintains all required reports / paperwork, overtime duties schedule, performance reviews through established paperwork guidelines.
• Act as an coordinator to communicate with sales team / airlines / overseas offices (internal and external) with regard to service improvement and exceptions handling.
• Dedicate attention on project shipment space and load planning.
• Ensure cost effectiveness of operations through established control of equipment, utilities and supplies.
• Other duties as assigned to the position.

Job Specifications For Successful Performance

Academic:

• GCE 'O' Level and above

Experience & knowledge:

• At least two (2) years' experience in customer service/operations in freight forwarding industry
• Extensive experience in freight forwarding industry and strong understanding of local compliance requirements.
• Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them.
• Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders.
• Basic accounting knowledge is required.
• Proficiency in MS Office applications.
• Fluent in English and local languages.
• Cargowise.
• Customs Competency Test.

Attribute:

• Detailed oriented.
• Strong interpersonal & communications skills.
• Trustful and a team player.
• Able to communicate with overseas office effectively and independently.
• Customer & result focused.