Operations Support Agent (ID)

Operations Support Agent

We have an exciting opportunity for you to join our team of Operation Support Agents. FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Ensuring that customers' urgent packages get to the right place, on time

Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries

Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery

Entering data into our in-house tracking system

Running clear and effective communication and collaboration with the team, your manager, and other operations stations

Adhering to FedEx processes, procedures and controls, and regulatory requirements

Good communication and social skills

Ability to work in a fast-paced environment with strict timelines

Ability to manage own time effectively with attention to detail

Attractive compensation package

Training to get you started and on-the-job learning opportunities

Extensive learning resources to further develop your skills and knowledge

Tuition Assistance Program (applicable for FedEx positions with a permanent contract)

Employee Assistance Program for you and your family in difficult life situations

Employee reduced-rate shipping

Great career opportunities

Sendungseingangskontrolle

Bearbeitung von Zustellhindernissen

Bearbeitung und Reporting von blockierten Sendungen

Erstellung der Zoll- und Transportdokumentation und Manifesten

Überprüfung der Ausfuhrunterlagen auf Vollständigkeit und Konformität

EDV-gestützte Erfassung aller sendungsrelevanten Daten & scannen von Frachtpapieren

Datenkontrolle und Datensendung

Bearbeitung und Erfassung von Großkundendaten

Kenntnisse von Spedition / KEP / Logistik – abgeschlossene speditionelle/ kaufmännische Ausbildung wünschenswert

Gute Englischkenntnisse

Sehr gute Deutschkenntnisse

Zollkenntnisse (Im- & Export)

Gefahrgutkenntnisse wünschenswert

Gute MS-Office Kenntnisse

Kontaktfreudig am Telefon und E-Mail

Teamfähigkeit, Engagement, Flexibilität

Hohe Einsatzbereitschaft

Bereitschaft zu flexiblen Arbeitszeiten (Spätschicht)

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.