Operations Support Agent

Operation Support Agent

We have an exciting opportunity for our team of Operation Support Agents on a temporary six month contract.

Working hours: 20 hrs per week

Shift pattern: 15:00 to 19:00 (Monday to Friday)

Salary: £13.42 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What You Will Be Doing

• Ensuring that customers' urgent packages get to the right place, on time

• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries

• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery

• Entering data into our in-house tracking system

• Running clear and effective communication and collaboration with the team, your manager, and other operations stations

• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What Do You Bring With You

• Good communication and social skills

• Ability to work in a fast-paced environment with strict timelines

• Ability to manage own time effectively with attention to detail

What Do We Offer

• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the world's most admired companies and trusted brands year after year

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.

FedEx in the UK is Disability Confident 'Committed'.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.