Operations Support Agent

Job Opportunities At FedEx

Join our team as we work each and every moment to deliver the most important package of someone's day. At FedEx, you'll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish and people thrive. Through personal and professional support, development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.

As a FedEx Operations Support Agent you will work in a fast-paced environment with strict timelines. Being part of a team, you will ensure that customers' urgent packages get to the right place, on time, providing customers a high-quality customer service whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Key responsibilities:

• Answer incoming calls from customers in relation to collection requests, along with delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate (if required) failed deliveries / collections. Prioritise and re-allocate any failed deliveries for the next day delivery.
• Input data into our in-house tracking system.
• Maintain clear and effective communication / collaboration with the team / manager and other depots.
• Follow FedEx processes, procedures and controls as well as external regulatory requirements.
• Provide support to your supervisor and team members as required within the location.

The ideal candidate will have:

• Good communication and social skills
• Ability to manage own time effectively with attention to detail
• Teamwork attitude
• Good Emotional Intelligence skills

What we offer:

• FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on the job learning opportunities.
• FedEx is one of the most admired companies and trusted brands year after year
• In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
• Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.

Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.