Operations Support Agent Associate | Młodszy Agent Wsparcia Operacji

Agent Ds. Wsparcia Operacji

Location: Łódź, Elektronowa 6

Scope of Duties:

• Collaboration in team to achieve high-quality office work
• Monitoring shipment history and explaining inconsistencies
• Customer service (telephone, email, and in-person at the branch) with attention to their satisfaction and work standards
• Preparation of reports and summaries
• Handling return document service
• Settling shipments for pickup and cash invoices

Candidate Profile:

• Very good organization of own work
• Commitment and focus on task completion
• Ability to work with subcontractors
• Teamwork skills and quick learning
• Good computer skills and MS Office proficiency
• Desired knowledge of English at a minimum level of A2

Our Offer:

• Stable employment based on a labor contract
• Attractive package of non-monetary benefits (medical care, life insurance, subsidy for Multisport/MyBenefit card, English language learning platform)
• Jubilee bonuses
• Employee Support Program - free and confidential legal, financial, and psychological counseling
• Subsidy for education
• Support in development activities
• Additional social benefits

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.