Operations Service Analyst (associate/standard/senior)

Operation Service Analyst (Associate/Analyst/Senior)

We are offering you an exciting opportunity to join our team as an Operation Service Analyst (Associate/Analyst/Senior).

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work tirelessly to deliver our customers' most important packages of the day. Our team of passionate employees knows that their daily work is essential to providing an exceptional customer experience. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is vast, and so are our dreams. Join us and let's write the next chapter of our story together.

This is the culture we celebrate, the dreams we inspire, and the creation of a global community where everyone is accepted. At FedEx, diversity and inclusion are a reality because we work on them together.

What You Will Do

Customs & Trade Services in Europe:

• Lead and manage multi-country quality and process improvement initiatives to enhance customs compliance, consistency, and operational performance.
• Collaborate closely with local customs teams (Operations, P&E, Compliance, etc.) and cross-functional operational departments.
• Ensure alignment with strategic quality objectives, operational standards, and regional priorities.
• Develop analytical reports and conduct root cause analysis to drive targeted action plans and continuous improvement.
• Identify opportunities to improve service performance from a customs clearance perspective.

What You Bring

• Excellent communication skills at all levels of the organization.
• The ability to plan and organize meticulously.
• Strong problem-solving and analytical skills.
• Experience and knowledge across various operational areas, particularly customs operations.
• Excellent coordination and leadership skills to drive projects.

What We Offer

• Attractive compensation.
• Training to help you get started and on-the-job learning opportunities.
• Numerous learning resources to develop your skills and knowledge.
• A tuition assistance program (applicable to FedEx positions with a permanent contract).
• An employee assistance program for you and your family in difficult situations.
• Discounted shipping rates for employees.
• Excellent career opportunities.
• FedEx is one of the world's most admired and trusted companies, year after year.

Diversity and inclusion go beyond the workplace. They encompass the cultures we celebrate, the dreams we inspire, and the creation of a global community where everyone is accepted. At FedEx, diversity and inclusion are a reality because we all work together.