Operations Coordinator

Position Overview

Support administrative and operational functions related to the daily operations of the Service Centre and lead dock operations in the absence of local leadership.

Essential Job Duties / Responsibilities

• Provide direction and support to freight handlers (e.g., assigning and coordinating daily tasks, mentoring, educating, and oversee movement of freight)

• Plan and communicate daily loads to Freight Handlers to ensure freight is delivered on time

• Coordinate contractors/drivers to ensure timely pick-up and delivery of freight

• Update and enter data into system(s)

• Provide customers with shipment status updates and assist with pick-up and or delivery needs

• Verify and complete required documentation and reports

• Support Operations Associates and Freight Handlers as needed

• Support internal and external customer service as needed

• Support and perform administrative functions as needed (e.g. filing, answering phones, imaging, tracing shipments)

• Complete open / closing process for Service Centre as per policies and procedures in absence of leadership

• Comply with all applicable laws/regulations, as well as company policies/procedures

• Perform other duties as required

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Knowledge, Skills & Abilities Required

• High School diploma or equivalent, required

• Must have or be willing to obtain forklift certification

• 2 years' of related work experience, required

• Previous mentoring experience, preferred

• Bilingual (English/French) preferred; required in Quebec

• Strong verbal, reading and written communication skills

• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)

• Ability/willingness to learn new applications, software, systems, and equipment as required

• Strong time management, organizational and multi-tasking skills

• Ability to work independently and/or as a team member

• Good interpersonal, decision-making and problem-solving skills

Working Conditions

• Hours may vary due to operational need

• Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise