Operations Associate

Service Centre Administrative Role

Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

Essential Job Duties / Responsibilities:

• Provide excellent customer service and problem resolution in accordance with policies and processes for customers
• Verify and process Customs documents
• Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
• Data entry of (e.g., freight bill entry)
• Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
• Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
• Review all driver collect shipments
• Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
• Support operations team/colleagues as needed
• Assist with mentoring of new hires (e.g., Operations Associates)
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Knowledge, Skills & Abilities Required:

• High School Diploma or GED equivalent, required
• One (1) year of work experience in administration, customer service or related field
• Experience in the transportation or LTL industry
• Strong time-management and organizational skills, including strong attention to detail
• Good interpersonal and problem-solving skills
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
• Ability/willingness to learn new applications, software, systems, and equipment as required
• Ability to manage competing and changing priorities
• Strong verbal, reading and written communication skills
• Bilingual (English/French) preferred; required in Quebec

Working Conditions:

• Hours may vary due to operational need
• Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise