Nhân Viên Hỗ Trợ Giao Nhận - Bậc Cao (operations Support Agent - Senior)

Job Title

Service Assurance; Customer Service; Admin & Support; Operations Support; Reporting

Job Description:

• Distribute documents/items for export and import according to the mining process.
• Handle unusual cases during the mining process (damaged goods, lost items…)
• Perform scanning and report generation.
• Coordinate with the Receiving and Coordination department to handle unusual receiving situations.
• Coordinate with the Receiving and Coordination department to handle cases where goods cannot be delivered or have other customer requests.
• Contact customers to handle cases requiring additional information or arrangements from customers.
• Contact FedEx third parties or relevant departments for additional information to serve delivery.
• Perform procedures to return goods to the origin or to the sender in Vietnam.
• Record and track inventory.
• Archive documents as required.
• Perform other tasks as assigned by the direct manager.
• Comply with the company’s labor regulations.

Job Requirements:

• Experience: at least 4 years of relevant work experience.
• Skills in Microsoft Office & PC; English for communication.
• Skills in communication and problem-solving.
• Skills in planning and organizing work.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.