Manager Clearance Operations

Clearance Operations Manager

The Clearance Operations Manager is responsible for leading and managing the customs clearance process to ensure timely and compliant processing of shipments. This role oversees both day and night shift operations, ensuring 24/7 performance, team supervision, and adherence to regulatory requirements. Key responsibilities include supervising clearance agents and supervisors, managing workload distribution, monitoring KPI performance, and ensuring alignment with FedEx service standards. The manager acts as a liaison with customs authorities, drives continuous improvement, and supports employee development. Flexibility to manage across shifts and respond to operational issues is essential in this high-paced environment.

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Attractive compensation package

Training to get you started and on-the-job learning opportunities

Extensive learning resources to further develop your skills and knowledge

Tuition Assistance Program (applicable for FedEx positions with a permanent contract)

Employee Assistance Program for you and your family in difficult life situations

Employee reduced-rate shipping

Great career opportunities

FedEx is one of the world's most admired companies and trusted brands year after year. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.