Lm004: Ops Agent II

Job Position Overview

Under general supervision, performs the following activities:

• Enters air waybills into the system daily.
• Performs daily registration of time card information on the PC.
• Manages D/T packages and informs customers of payment.
• Collects information for different company reports.
• Answers telephones, transfers calls, and takes messages as necessary.
• Prepares paperwork for outgoing packages (airway bills, mail drop, and address).
• Helps customers by answering questions about basic service features.
• Performs various typing and filing tasks. Organizes and updates the station's files.
• May be requested to perform other assigned tasks.

Minimum Requirements:

• Minimum Education Level: High school diploma.
• English Language Proficiency: 450 TOEIC points.
• Minimum Experience: Three (3) years of administrative experience.
• Valid driver's license with a good driving record.

Minimum Skills Required:

• Ability to lift 32 Kg and maneuver any individual package weighing up to 68 Kg with the appropriate equipment.
• Good human relations, interpersonal and communication skills.
• Strong planning and organizational skills.
• Precision and attention to detail.
• Data entry and/or general office skills.
• Teamwork skills.
• Solid knowledge of Microsoft Office and PC: PC typing (25/35 words per minute).
• Strong problem-solving skills.
• Clear and articulate voice.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune's World Most Admired Companies (14th)
• 2019 Fortune's Best Places to Work (15th)
• 2019 Forbes's One of the "Best Employers for Diversity"
• 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.