Lm004: Ops Agent II
FedEx
Job Title
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may:
- Handle escalated or more complex issues
- Coordinate team activities or those of agency contract staff
- Support supervisor or manager activities
- Support the design, review and implementation of processes and procedure
Descripci贸n General de Puesto:
Bajo supervisi贸n general realiza las siguientes actividades:
- Ingresa las gu铆as a茅reas en el sistema diariamente.
- Realiza el registro diario de informaci贸n de tarjetas de tiempo en la PC.
- Maneja paquetes D/T e informa a los clientes del pago.
- Recopila informaci贸n para diferentes reportes de la compa帽ia.
- Contesta tel茅fonos, transfiere llamadas y toma mensajes seg煤n sea necesario.
- Prepara el papeleo para los paquetes salientes (facturas a茅reas, apartado de correos y direcci贸n).
- Ayuda a los clientes respondiendo preguntas sobre las caracter铆sticas b谩sicas del servicio.
- Realiza tareas diversas de mecanograf铆a y archivo. Organiza y actualiza los archivos de la estaci贸n.
- Es posible que se le solicite realizar otras tareas que se le asignen
Requisitos M铆nimos:
Nivel m铆nimo de estudios:
- Preparatoria concluida.
Dominio de idioma Ingl茅s (450 puntos TOEIC).
Experiencia M铆nima:
- Tres (3) a帽os de experiencia administrativa
Licencia de manejo vigente y buen historial de manejo.
Habilidades M铆nimas Requeridas:
- Capacidad para levantar 32 Kg y maniobrar cualquier paquete individual que pese hasta 68 Kg con el equipo adecuado.
- Buenas relaciones humanas, habilidades interpersonales y de comunicaci贸n.
- Fuertes habilidades de planificaci贸n y organizaci贸n.
- Precisi贸n y atenci贸n al detalle.
- Ingreso de datos y/o habilidades generales de oficina.
- Habilidades de trabajo en equipo.
- S贸lidos conocimientos de Microsoft Office y PC: mecanograf铆a en PC (25/35 palabras por minuto).
- Fuertes habilidades para resolver problemas.
- Voz clara y articulada.
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.