Job Posting

General job description: Under general guidance completes the following tasks:

Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.
Answers station lines and takes information for pickups.
Maintains and audits all records and files as assigned. Audits airway bills and records as required.
Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.
May be required to perform other duties as assigned.

Minimum Requirements:

Minimum Education: High School degree/Equivalent.

Minimum Experience: Previous clerical or customer service experience in a service environment.

Minimum Required Skills:

Accuracy & Attention to Detail
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills
Average general office skills required including light typing, filing and computer literacy
Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment
Customer Service Skills
Product or Service Knowledge
Excellent communication skills

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

Lh007: Service Agent