Dispatcher Special Services

Fleet Allocator Role

The Fleet Allocator role is working in a fast-paced team environment within the Sameday operation. You will be responsible for ensuring a high level of service to our customers urgent Sameday courier services by efficiently managing and allocating jobs to the fleet of drivers.

• Work within a Sameday Radio Room, being our first point of contact for our professional couriers
• Allocate courier jobs to Sameday couriers in an efficient, effective manner to meet service delivery times
• Plan & prioritise jobs in a fast-paced environment
• Apply knowledge of transport dispatch, freight management, and GPS Tracking systems
• Assist with collation of data for recording and achieving KPI's (Service Quality)
• Communicate effectively with other allocators & quality control staff to ensure efficient job allocation

About You

• High level of geographic knowledge of Brisbane area
• Excellent persuasive skills/negation skills in dealing with driver queries.
• Ability to understand drivers' strengths and abilities in undertaking urgent time critical deliveries
• General understanding of COR and Dangerous Goods polices
• Strong relationship management with drivers and customers
• Reliability with a can-do attitude and the willingness to go above and beyond for the customer
• Ability to work in a fast-paced environment

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)