Support Officer, Learning And Teaching

Support Officer, Learning And Teaching

Provide day-to-day support to staff and students using Federation University's learning technologies. Fed Services – Ballarat, Gippsland or Berwick Campus. Full-time, continuing appointment. HEW 5 - $79,177 p.a. plus up to 17% superannuation Position closing date: 31/08/2025

Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top rankings in Victoria around student support, social equity, skills and employment, we are driven to make difference to every student and the community providing lifelong learning, skills, and research locally, regionally, and globally. With University and TAFE campuses in Ballarat, Berwick, Gippsland, and the Wimmera we are positioned to provide pathways from vocational education and skills training through to higher education.

About The Role

The Support Officer, Learning And Teaching will provide comprehensive support to university staff engaged in developing and delivering face-to-face and online courses. You will monitor job requests, troubleshoot and provide timely resolution of eLearning support requests and incidents.

You will:

• Support the administrative functions within the Learning Management System, ePortfolio, Video Capture and Streaming Server, Virtual Classrooms and Plagiarism Prevention;
• Undertake a range of operational tasks to assist staff and student use of learning technologies;
• Produce and contribute to the development of instructional resources for staff and students; and
• Undertake introductory training sessions to staff and students in the technical knowledge required to use eLearning technologies.

About You

You will possess proven experience in providing eLearning technology support and eLearning development in a higher education setting, including resolving eLearning-related incidents and support requests promptly. You will possess demonstrated:

• Experience in supporting and administering a range of eLearning technology software applications;
• Capacity to undertake routine technical tasks within Learning Management Systems;
• Experience in delivering staff training in the use of learning technologies to support sound pedagogical models and practices; and
• Experience in developing comprehensive support resources to assist staff and students.

How To Apply

Please apply by Sunday, 31 August 2025. Applicants are required to submit a resume and a suitability statement not to exceed two-pages. View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant. If you are experiencing technical difficulties with your application, please email the Recruitment team or phone 03 5327 9756. Our position descriptions also list a contact person for job specific inquiries.

Let our staff tell you more.