Parts & Service Coordinator

Parts & Service Coordinator

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager.

Location: Albany, New York

Employment Type: Full-time, Permanent

Total Rewards Overview:

• Anticipated Salary Range: $45,000.00-$60,000.00
• Quarterly profit-sharing bonus opportunity
• Annual salary increase opportunity
• Comprehensive health and welfare benefits
• Paid Vacation and Paid Personal Days
• 401(k) Matching Program

Summary:

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors. This position reports into the Branch Manager.

About You:

• Ability to work within a fast-paced environment
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication, with strong customer service skills

Position Requirements/Qualifications:

• Education/Certification: High School Diploma, GED or equivalent
• Valid driver's license with a clean driver's abstract
• Must be able to pass a pre-employment background check
• 3+ years' experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment
• Experience preparing quotes and opening/closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

Position Responsibilities:

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
• Open and close work orders in alignment with internal procedure timelines
• Prepare and present quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Assist in shipping and receiving of parts orders
• Complete inventory and cycle counts as needed
• Update work orders with appropriate part information
• Create purchase orders for external customers
• Provide additional support to Parts and Service departments as required
• Resolve and/or escalate customer concerns and maintain positive customer relations
• Completed additional tasks as assigned

Why Work at JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.