Senior Director, Customer Service Centre (bilingual)

Lending, Leadership And Communication Expertise Needed

Lead a large, diverse team responsible for delivering financial and other services to customers in a call centre atmosphere.

What you'll do:

• Develop strategies to enhance business performance
• Establish service objectives
• Ensure channel integration between field and alternative channels
• Oversee first phase of collections services
• Manage teams' collaboration on customer support programs
• Recruit and retain a strong, effective team
• Mentor the team on workload, goal setting and performance management

What we're looking for:

• Strong communicator and mentor
• Proven leader committed to helping others succeed
• Collaborative relationship-builder and team player
• Analytical thinker with sound judgment and solid decision-making abilities
• Organized multi-tasker who thrives in a fast-paced workplace

What you'll need:

• A bachelor's degree in finance, business or commerce and at least 11 years of related experience (or an equivalent combination of education and experience)
• Proven success in a management role
• Knowledge of the agriculture industry
• Intermediate/Advanced proficiency in both official languages (English and French) needed

You belong here: At FCC, we're committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups: Indigenous Peoples, Members of visible minority groups, Persons with disabilities, Women.

Accessibility and accommodations: To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.