Manager, Product Training & Support

Customer Service Team Leader

Use your coaching and leadership skills on the front lines, leading the customer care team for Canada's leading agriculture software, AgExpert.

What you'll do:

• Lead, coach and mentor a team of customer service professionals with a focus on delivering exceptional customer experiences
• Create an environment in which team members can focus on offering consistently high levels of customer satisfaction
• Manage our online support community and social media presence to ensure content is up to date and relevant to the needs of our support community
• Design and deliver training programs for software customers
• Identify opportunities to enhance training and support programs

What we're looking for:

• Strong motivator passionate about providing exceptional customer service
• Team player who enjoys building relationships
• Detail-driven multi-tasker and quick learner
• Proven decision-maker able to absorb information from various sources in a fast-paced environment

What you'll need:

• A degree in agriculture or business administration and at least six years of experience (or an equivalent combination of education and experience); experience at a technology company's support environment is an asset
• An in-depth understanding of agriculture, accounting and software used by the Canadian ag industry

You belong here: At FCC, we're committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups: Indigenous Peoples, Members of visible minority groups, Persons with disabilities, Women.

Accessibility and accommodations: To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation.