Manager, Customer Service

Manager, Customer Service

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide. Here's what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
• Growth: Learning and development opportunities to help you thrive
• Hybrid work options

As Manager, Customer Service, you'll guide a dynamic team located across central Saskatchewan focused on delivering exceptional customer service in Ag Production financing. You'll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams, ensuring quality documentation and efficient processes. Working with the district leadership team, you'll help shape strategy, optimize workflow, and support the district business plan to achieve organizational goals.

If you have a passion for the agriculture industry, love supporting others, and enjoy leading teams through change and growth, this could be a role for you.

What you'll do:

• Lead a high-performing customer service team, managing performance and development
• Manage workload priorities, identify employee development requirements, set goals and evaluate performance
• Work with district leadership team to develop and execute business plan and marketing strategies between business units
• Monitor operational reports (for example, compliance and loan review)
• Maintain the district budget and manage daily operations: facilities management, meetings and event planning

What you'll bring to the team:

• A bachelor's degree in administration or business
• A minimum of four years of related experience (or an equivalent combination of education and experience)
• Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable results
• Demonstrated experience delivering agricultural or commercial financial services, including relationship building, assessing clients' needs, supporting lending or credit processes, or managing a portfolio of business or farm clients
• Experience leading or supporting change initiatives, driving continuous improvement and delivering measurable impact in processes, teams or projects
• Valid driver's license and ability to travel within the province

Preferred qualifications:

• Bilingualism (English and French) is an asset

You belong here: At FCC, we're committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives. We encourage qualified applicants to apply, including members of these four employment equity groups: Indigenous Peoples, Members of visible minority groups, Persons with disabilities, Women.

Accessibility and accommodations: To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.