Support Specialist

Support Specialist

Faulkner University is seeking a highly qualified individual to serve as Support Specialist for the Department of Information Technology. The selected individual will provide technical support and customer service for university software systems used by faculty, staff and students. This position assists with troubleshooting software issues, maintaining user access and ensuring efficient operation of technology resources across the university community. The Support Specialist works collaboratively with the IT team to deliver responsive, solutions-focused support that advances the university's academic and administrative mission. Faulkner University is a Christian university affiliated with the churches of Christ.

This is a full-time (40+ hours per week) position.

Summary of Duties:

• Provide first-level and advanced technical support for university-supported software applications and systems
• Troubleshoot and resolve software, login, access, and application performance issues
• Install, configure, update and maintain software applications
• Assist faculty, staff and students through phone, email, remote support and in-person service
• Document technical issues, resolutions and support procedures within the university ticketing system
• Collaborate with other IT staff to implement software upgrades, patches and new technology solutions
• Assist with testing and deployment of new software and system enhancements
• Participate in special technology projects and campus initiatives; provide audio-visual assistance for special projects and events
• Generate detailed reports by extracting data and ensuring accuracy and confidentiality of information

Qualifications:

• Bachelor's degree in related field required
• Two+ years of experience supporting, implementing, or training software applications required
• Active member of the church of Christ

For initial application submit:

• Resume
• Cover letter

Employment is conditional upon a satisfactory background check and verification of work authorization through E-Verify.

Non-discrimination statement: Faulkner University is a church-affiliated liberal arts institution committed to employing a highly qualified and diverse administration, faculty and staff, which reflects the University's religious traditions, values and affiliation, and purpose. Thus, the institution invites individuals affiliated with the churches of Christ to submit applications regardless of race, color, national or ethnic origin, age, gender, marital status, or disability. Faulkner University does not discriminate on the basis of race, color, national or ethnic origin, age, gender, marital status, or disability in connection with its educational policies, admissions, financial aid, employment, educational programs, or activities. However, Faulkner University exercises a preference in employment for those qualified applicants who are members of the churches of Christ whose lifestyles are consistent with the mission of the University and with the beliefs and values of the churches of Christ.