Senior Customer Service Rep / Project Coordinator

Customer Service Rep

Fast-growing visual communications company seeks Customer Service Rep person with interest in Project Coordination. The successful candidate:

• Serves as first point of contact for walk-ins, email, and telephone customers.
• Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values.
• Responsible for sales activities from lead generation through project management.
• Must be customer focused with a friendly, welcoming disposition and exceptional organizational skills.

Direct experience in a sign company and particularly a FASTSIGNS franchise would be a plus.

The successful candidate has:

• Inside Sales 3+ years experience
• Customer Service skills and experience
• Sign shop experience

Open to applicants with and without a college degree.

We offer these benefits:

• Generous compensation above industry average
• Paid time off – vacation and sick days
• Participation in bonus program
• Medical, Dental, Vision, and Life Insurance provided at no charge for employee.

We look for a talented person adept at:

• Working with customers at front counter doing consultative sales
• Providing detailed communications via email, phone, in person
• Consulting, troubleshooting, problem-solving to create signs for customers
• Meeting sales targets (monthly and annually)
• Scheduling appointments as needed

We provide a company culture that is:

• Team-oriented – cooperative and collaborative
• People-oriented – supportive, focused on fairness; enjoys interacting with people
• Detail-oriented – focused on quality and precision

FASTSIGNS of Santa has been is part of a local ownership group that involves local FASTSIGNS that have been open over 30 years! We are a small business and veteran owned. We love a challenging and fun environment and look forward to growing our team!

Compensation: $40,000.00 - $46,000.00 per year