Customer Service Rep / Backup Graphic Designer

Customer Service / Backup Graphic Designer

Do you want a career in a creative and casual work environment?

Does the idea of seeing your work as you're driving to work seem rewarding and exciting? Are you an extrovert that likes talking to people?

Do you want to work with a team that earns a 4.9-star Google rating and is recognized by Columbus CEO Magazine as a Best of Business sign company?

FASTSIGNS of Dublin is looking for a Customer Service Representative (CSR) / Backup Production Graphic Designer that will have a dual role working in both Customer Service (90%+) and graphic design (up to 10%). As a CSR you will be the initial point of contact with current customers as well as prospective customers in our center. You will work with customers through email, telephone, and in-person and to offer the right signage to meet their needs. This includes entering orders into the system that our Designer translates into the final design. You will be working to build long-lasting relationships by helping turn prospects into customers and then into long-term clients through responsive and caring service.

In Design, you will create full color graphics that will be used in the production of signs. We seek a graphic designer who possesses maturity, passion, and energy and design something that excites and inspires but can also appreciate there is also a place for simple, clean, and eye-catching. There is often more work than our full-time Designer can take on and this position can help with the workload and assist more substantially on days when the Designer is off.

The ideal candidate is a creative, outgoing, self-motivated team player who can work in a fast-paced, deadline driven environment and who is determined to make every project his or her absolute best for the customer. If this sounds like you, then we encourage you to Apply now!

Customer Service Responsibilities

• Greet customers on the phone or in person.
• Take orders for customer signage and enter them into our point-of-sale system to enable design and production to produce the signage you envision.
• Help customers with any issues including taking payment.
• Quality control signage and hand them to customers.

Graphics Design Responsibilities

• Prioritize each day to efficiently and cost-effectively schedule the workflow.
• Read and interpret Work Orders, according to written instructions.
• Provide proofs as necessary for customer approval/feedback.
• Prepare comprehensive illustrations, sketches, layouts, and copy for print reproduction according to instructions of client or supervisor.
• Inspect jobs for accuracy before sending them to the plotter or printer. Ensure correct material is used for all jobs and output device settings are accurate.

Minimum Qualifications

1. Proficient in Adobe Illustrator or similar software (required to be able to perform design help, but not necessary in Customer Service role)
2. Outgoing friendly personality with a sense of urgency
3. Ability and willingness to learn new things
4. Ability to effectively multi-task while working in a fast-paced environment

Benefits -- FASTSIGNS of Dublin values our employees and offers an extraordinary set of benefits with a small company atmosphere:

• Regular full-time schedule 8:30-5:00 with weekends off
• Paid time off / Holidays (paid)
• Company supported group-rated Medical Insurance
• Matching 401k
• Company supported Dental, and Life Insurance Performance bonuses
• Casual and creative work environment with one-on-one training

Compensation: $35,000.00 - $42,000.00 per year