Executive IT Support Specialist

Executive It Support Specialist

We're seeking a proactive Executive IT Support Specialist to deliver white-glove technology support to our senior leadership team. This role ensures a seamless, secure, and reliable technology experience for executives across devices, locations, and events. You'll combine technical depth, discretion, and exceptional communication to anticipate needs and resolve issues before they arise.

Core Responsibilities

• Deliver world-class, high-touch IT support to C-Suite executives and VIPs with professionalism, urgency, and confidentiality.
• Field and manage requests via Jira Service Management, ensuring timely response and resolution.
• Anticipate, diagnose, and prevent issues that could impact executive productivity or meetings.
• Perform pre-meeting and pre-travel technology checks to confirm AV systems, devices, and connectivity are fully functional.
• Act as a trusted technology advisor, recommending tools and approaches that enhance security, efficiency, and user experience.
• Collaborate with Infrastructure, Networking, and InfoSec teams to maintain secure, compliant, and high-performing executive environments.
• Provide hands-on support for board meetings, town halls, and off-sites, ensuring reliable presentation and AV performance.
• Document configurations, preferences, and standards that support consistent, repeatable service excellence.
• Participate in executive-impact IT initiatives (device refreshes, platform migrations, connectivity improvements).
• Provide clear communication to executives and assistants on issue status, resolutions, and best practices.
• Travel locally as needed for device setup, troubleshooting, or on-site event support.

Technical Focus Areas

• Troubleshoot and resolve issues across Windows 10/11, Microsoft 365, Zoom, Outlook, network connectivity and iOS.
• Support and maintain executive laptops, tablets, and iPhones/iPads, ensuring synchronization and data security.
• Manage connectivity via WiFi, VPN, LAN/WAN, or satellite systems (e.g., Starlink) to maintain consistent performance.
• Administer and help support M365, Okta and endpoint management (Intune, Apple Business Manager).
• Ensure compliance with company standards for endpoint management and mobile device integration (Intune, DEP, Apple Business Manager).
• Partner with AV teams to ensure seamless performance across all locations and devices (Zoom, Neat, Crestron, etc.).
• Monitor performance trends and apply proactive measures to enhance reliability and prevent repeat issues.

What We're Looking For:

• 7+ years of progressive IT support experience in a corporate or enterprise environment.
• 3+ years directly supporting executives, board members, or other VIPs.
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
• Excellent communication and interpersonal skills, with the ability to support senior leaders confidently and tactfully.
• Proven ability to stay composed, prioritize, and deliver under pressure.
• Strong understanding of networking, endpoint management, and security best practices.
• Flexibility to support early mornings, evenings, or weekends when required

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
• Experience supporting executive meetings, board sessions, and off-sites.
• Background in ITSM or Agile environments focused on service improvement.

The salary range for this position is $145,000 to $175,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.